ET Voyaj
ET Voyaj
Tour operators don't buy hotels. They don't buy transfers. What they buy from a DMC is the certainty that, when the flight is late, the riad has a fire alarm, the guide gets the flu, someone in Morocco picks up, fixes it, and tells them what happened later.
ET Voyaj's end-to-end care isn't a service line on a brochure. It is the operating principle of the house. Every brief gets a named account lead. Every live trip has a duty manager. Every season closes with a written debrief.
We are reactive, not 24/7, because no one is genuinely 24/7. But during your trip's hours, on Casablanca time, someone you have spoken to before is reading your email inside the same hour. That, in this business, is more useful than a call centre.
ET Voyaj's end-to-end model is a set of explicit, documented commitments, not vibes. Here's what your account team is actually accountable for, from the first email to the post-trip debrief.
Every partnership has a single person at ET Voyaj whose name is on the contract. They know your brand, your clients, your last three trips. They reply to your emails.
Every trade brief gets a first read within two business days, even when the answer is 'we need a week.' We never leave a partner email floating.
For every group on the ground, a daily WhatsApp note from the producer at 19:00 GMT+1. What went right, what we changed, what to know for tomorrow.
Whenever your clients are physically in Morocco, an ET Voyaj duty manager is reachable on a Moroccan SIM. Trip hours, not theoretical 24/7.
Written within five working days of the last departure. What worked, what we'd change, supplier notes, and the photographs. So your salespeople have the next pitch.
For partners running series or seasonal programs, we hold standing weekly slots, joint forecasts, capacity reviews, and the first look at next season.
November 2024. A 28-pax group from a London operator, eight nights, Marrakech → Atlas → Sahara → Marrakech. The agency has a small team and a busy autumn; the principal asked for the trip to be one she could "forget about."
Over the eight nights, our duty desk handled: one missed connection in Paris (re-routed via Madrid), one altitude-affected client (moved to a hotel in the foothills overnight), and one local strike that affected the dune drive (rerouted via Erg Chigaga instead of Erg Chebbi).
The agency principal didn't take a single ops call. The first she heard of any of it was the post-trip debrief. She said it was the calmest week she had ever had during a group trip. That, for us, is the goal.
Tailor-mades, group routings, fly-and-drives. Day-by-day storyboards built around your brand's voice.
→A deep book of hotels and riads, north to south. Negotiated rates, the right room at every one, including riads only ours.
→Fleet of 84. Multilingual drivers, licensed guides, 4×4s for the dunes, coaches for groups.
→Incentives, galas, retreats. From 20 pax to 1 200. A dedicated producer for every project.
→A season, a region, a brand voice. Or all of it at once. We come back inside 48 hours with a first read on the project and an honest answer about whether we're the right ground for the work.