No programme, however well prepared, is safe from the unexpected: a cancelled flight, a pass closed by snow, a vehicle breaking down, a traveller who feels unwell. What makes the difference is how fast and how well the response comes.
A cancelled flight: what happens next?
The DMC reorganises everything that depends on the arrival or departure time: transfers, an extra or moved hotel night, meals, the next day's visits. The agency is kept informed, so it can reassure the group and handle the flights on its side.
And on the road, far from the cities?
This is where organisation shows. On long stages, and especially towards the desert, you need to be able to count on someone on the ground. At ET Voyaj, a person on the desert route can step in for a repair or an emergency.
What should you prepare before departure?
- The list of participants with their emergency contacts.
- Useful medical information, shared with the travellers' consent.
- The numbers to call, given to the tour leader and the group.
- The travellers' insurance, and what it covers.
How is the agency kept informed?
Keeping an agency informed means fast, factual information: what happened, what was done, what is still to decide. The agency can then answer its client before the client even asks.
The best surprise is the one the group never notices.
